Q: How do I make a purchase?

A: You can place an order with no login required.

Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Click on a product to see more details. To add the product to your cart, click on the black button that says “Add to Cart.” or click “Buy Now” button. 

After you add something to your cart, you can keep shopping or check out. To check out, click on the black button that says “Proceed to Checkout.”

On the checkout page, add or select your shipping address. Next, add your select your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, click the orange button that says “Place Order.” We’ll send you an email confirming your order. 

Q: What forms of payment do you accept?

A: We accept Visa, MasterCard, American Express, Discover and PayPal. We also accept Chewy Gift Cards.

Q: Why is my credit card not working?

A: If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the cardBefore you place your order, add the CVV, a 3-digit code found on the back of your card.


Q: How do I request a return or replacement?

Our return policy is simple and worry-free: If you’re not 100% unconditionally satisfied with your pet supplies, you can return them within 30 days of purchase.  If you would like to request a return or replacement, please send us a message with your order number.

Q: What is the status of my refund?

Depending on your banking institution, your refund will be credited back to your original payment method(s) in 5 to 7 business days.


Q: How do I contact customer service?

You can reach one of our devoted customer service reps toll-free at +86 15521392684 anytime, day or night – we’re available 24/7. You can also chat or email, and we’ll get right back to you with a response.

Q: What are your customer service hours?

A: We’re available all day every day, 24/7, 365 days a year.

Q: What’s your Privacy Policy?

A: Your privacy is very important to us. Read our Privacy Policy for more details.